Field Operations & Technical Support Specialist - Eldercare Technology Solutions

Tribe App Pte Ltd is revolutionizing eldercare with cutting-edge technology, and we're looking for a Field Operations & Technical Support Specialist to join our team in Canggu, Bali. In this role, you'll be part of a dynamic team that develops and supports our innovative solutions, ensuring they meet the unique needs of our elderly users. This is a part-time position offering a unique blend of low-stress administrative tasks and light fieldwork, allowing you to make a meaningful impact while maintaining a healthy work-life balance.

As a Field Operations & Technical Support Specialist, you'll play a crucial role in our operations. You'll be responsible for managing and coordinating field activities, ensuring smooth and efficient operations. Additionally, you'll provide technical support to our team, troubleshooting and resolving any issues that arise. This role offers the opportunity to work with the latest tools and technologies, including Salesforce, Slack, and Google Workspace, to streamline our processes and enhance our services.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and coordinate field operations, ensuring smooth and efficient execution of tasks.
• Provide technical support to the team, troubleshooting and resolving any issues that arise.
• Conduct regular site visits to monitor and maintain our equipment and infrastructure.
• Collaborate with cross-functional teams to ensure seamless integration of our technology solutions.
• Use Salesforce to manage and track field operations, ensuring all tasks are completed on time and to the required standard.
• Leverage Slack and Google Workspace to communicate and collaborate with the team, keeping everyone informed and up-to-date.
• Stay up-to-date with the latest industry trends and technologies, and provide recommendations for improvement.
• Ensure all field operations are conducted in accordance with company policies and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in a relevant field, preferably in Information Technology, Engineering, or a related discipline.
• Minimum of 2 years of experience in a similar role, with a strong background in field operations and technical support.
• Proven experience with Salesforce, Slack, and Google Workspace.
• Excellent problem-solving and analytical skills, with the ability to work independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and team members.
• Valid driver's license and reliable transportation.
• Familiarity with eldercare technology and solutions is a plus.
• Ability to work part-time hours, typically 20-30 hours per week.

🛠️ Keahlian

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